As most professionals in the Luxury and corporate ground transportation business understand, delivering the best passenger experience takes much more than meticulous vehicles and professional chauffeurs. Exclusive Sedan Service understands it better than most. Ron Stein has seen both the business and the passengers change over the years and he believes that today’s passenger requires a level of sophistication that didn’t exist when he and his wife Jackie founded Exclusive Sedan Service 30 years ago.
Ron’s son Brandan, Exclusive Sedan Service’s Chief Operating Officer, said when asked if he agreed with his father, “today’s passenger is far different, and more demanding, than the person we handled even ten years ago, much less thirty. “We are no different than any other business operating in 2011. Our customers want what they want, how they want it, when they want it, and they want us to take care of all of the details – instantaneously.”
Exclusive Sedan Service’s business has also has grown substantially, and the Steins are looking forward to a number of significant new opportunities for additional growth in the short term.
“To survive in this business, you have to be flexible, agile, and adaptable,” said Ron. He continued, “to continue to be the best at what we do, we needed a scalable reservations/dispatch/management system that could grow and change as quickly and as often as we have been. Brandan and I agreed that Livery Coach Transportation Software was, hands down, the best solution for Exclusive Sedan Service.”
Speaking about the move to Livery Coach, Brandan says “the move to Livery Coach has already made an amazing difference in our ability to consistently deliver on our commitment to service excellence and every staff person using it loves it. I truly feel like Livery Coach is dedicated to making their software the best. Its technology is outstanding; it’s user friendly, customer friendly, has easy reporting, easy confirmations invoicing and is easy to train employees. Livery Coach is always thinking outside the box.”